Memorial Hospital is proud to announce Raigan Brown, Chief Nursing Officer, and Jill Schlatter, Director of Diagnostic Imaging, have been selected as Summit Award winners at this year’s recent Custom Learning Systems (CLS) Conference at the Rosen Centre in Orlando, Florida.
The Summit Award is awarded to qualified, innovative, progressive individuals, teams, and healthcare facilities who have made outstanding progress toward improving patient experiences and staff engagement. Individuals, teams, or organizations must be nominated to be eligible for the Summit Award.
Jill Schlatter, Director of Diagnostic Imaging at Memorial Hospital, received the Summit Award for her role as OASIS (Organizationally Advanced Service Improvement System) Team Captain. In this role, Schlatter oversees the efforts and responsibilities of OASIS teams throughout the Memorial Hospital organization. These teams bring together leaders across different departments to create and implement projects focused on organizational best practices. Schlatter is known for her strong leadership and organizational talents, which allow her to approach each project with creativity and dedication and support her team in achieving every project objective.
Raigan Brown, Chief Nursing Officer (CNO) at Memorial Hospital, received the Summit Award for her role as Empowering CNO. Brown has profoundly impacted patient care and organizational culture through her exceptional leadership. Known for her strong people skills, Brown fosters teamwork and builds positive relationships with staff and patients, enhancing the quality of care at Memorial. Her effective coaching skills have improved employee morale and cultivated a supportive and inclusive work culture. Brown’s dedication to patient satisfaction inspires all employees to exceed expectations. As a positive role model, Brown goes above and beyond to support staff and peers by consistently emphasizing the importance of compassionate, patient-centered care.
Seven outstanding team members and three dedicated teams from Memorial Hospital were also honored at the conference as Pinnacle Achievers. This prestigious award recognizes the top three to five nominees in each category, who are announced before the conference and celebrated at the event for exemplifying excellence in their respective fields. This year’s Pinnacle Achievers from Memorial Hospital include Dr. Jennifer Reed as a Customer-Focused Physician, Brad Culpepper as an Empowering Manager, Moira Rothert as an Exceptional Employee Clinical, Theresa Klossing as an Exceptional Implementation Coordinator, and Deana Ferrill as a Service Excellence Ambassador. Additionally, the Organized Advanced Service Improvement Systems (OASIS) team was recognized for its Hire & Inspire initiative, Memorial Hospital’s Service Excellence Council for its positive impact, and Memorial Hospital itself earned recognition as a Hospital of Choice.
These honors underscore Memorial Hospital’s unwavering commitment to excellence and the remarkable contributions of its staff in delivering exceptional care and service. Custom Learning Systems presents Summit Awards during their annual Health Care Service Excellence Conference. The HealthCare Service Excellence Conference is dedicated to delivering evidence-based solutions to help hospitals, and other healthcare facilities improve the overall patient experience. To learn more, visit www.customlearning.com.
Links: https://www.customlearning.com/
Pictured: Memorial Hospital staff – Jill Schlatter, Director of Diagnostic Imaging and Raigan Brown, CNO
