Memorial Hospital is proud to announce two employees have been selected as Summit Award winners. The Summit Award is the highest award of excellence presented at the HealthCare Service Excellence Conference. This year’s conference was held at Rosen Shingle Creek in Orlando, Florida. The Summit Award is awarded to qualified, innovative, and progressive individuals, teams, and healthcare facilities who have made outstanding progress toward improving the patient experience and staff engagement. Individuals, teams, or organizations must be nominated to be eligible for a Summit Award.
Ashlyn Housewright, Executive Director of Community Health and Wellness and Registered Dietitian, won the summit award for OASIS (Organizationally Advanced Service Improvement System) Super Coach. Ashlyn manages the work and responsibility of the OASIS teams throughout the Memorial Hospital organization. OASIS teams consist of leaders cross-departmental to carry out organization-wide best practice projects.
Theresa Klossing, Release of Information in Medical Records, won the summit award for Service Excellence Ambassador. As a Service Excellence Ambassador, Theresa serves as a coach to the new Service Excellence Advisors. As a Service Excellence Ambassador, Theresa supports individuals on how to present the Service Excellence workshops to all employees in the Memorial Hospital and the Hancock County Senior and Childcare Services organization. These presentations educate all employees on how to maintain our 5-star rating in patient satisfaction.
The 2022 Summit Awards are presented by Custom Learning Systems during the annual HealthCare Service Excellence Conference. The HealthCare Service Excellence Conference is dedicated to delivering evidence-based solutions to help hospitals and other healthcare facilities improve the overall patient experience. To learn more, visit www.customlearning.com.
