Carthage, IL – Memorial Hospital is proud to announce Ada Bair, CEO; Jill Schlatter, Director of Diagnostic Imaging; and Sadena Jackson, Director of Emergency Services/Education, have been selected for outstanding awards that were presented at this year’s recent Custom Learning Systems (CLS) Conference at Rosen Centre in Orlando, Florida. Ada Bair, CEO, was the recipient of the Founders Award. Jill Schlatter and Sadena Jackson were selected Summit Award Winners.
Ada Bair, CEO of Memorial Hospital, received the top honor in the form of the Founder’s Award. The Founder’s Award is presented to one who best exemplifies the principles of service excellence through their actions and leadership. The Founder’s Award stands as a testament to Bair’s exceptional commitment to elevating healthcare standards and fostering a culture of excellence within Memorial Hospital. Through her steadfast leadership, Bair has consistently championed the values of integrity, compassion, and innovation, steering the hospital towards new heights of patient-centric care and operational excellence. Her visionary approach and profound dedication to service have set a remarkable standard for our entire healthcare community.
The Summit Award is awarded to qualified, innovative, progressive individuals, teams, and healthcare facilities who have made outstanding progress toward improving the patient experience and staff engagement. Individuals, teams, or organizations must be nominated to be eligible for a Summit Award.
Jill Schlatter, Director of Diagnostic Imaging at Memorial Hospital, won the Summit Award for OASIS (Organizationally Advanced Service Improvement System) Team Captain. Schlatter manages the work and responsibilities through the OASIS teams throughout the Memorial Hospital organization. OASIS teams consist of leaders across departments to develop and implement organization-wide best practice projects. Schlatter displays strong leadership and organizational skills. She is very creative and puts her all into her projects by assisting team members to ensure all the goals of the project she and her team are working on are met.
Sadena Jackson, Director of Emergency Services/Education, won the Summit Award for Empowering Manager. Jackson displays outstanding characteristics, such as being incredibly present with her staff and assisting them in making decisions by taking on new responsibilities. She also loves to search for continuous learning opportunities for employees to reach their full potential. Jackson exemplifies exceptional leadership skills, is a positive role model for staff and peers, and constantly goes “above and beyond.”
Custom Learning Systems presents the Founder’s Award and Summit Awards during their annual Health Care Service Excellence Conference. The Health Care Service Excellence Conference is dedicated to delivering evidence-based solutions to help hospitals, and other healthcare facilities improve the overall patient experience. To learn more, visit www.customlearning.com.
