Memorial Hospital is pleased to announce a new procedural change designed to improve the check-in process for patients scheduled for surgery. Effective June 25, 2024, all surgery patients will check in at the front desk under the clock tower at the hospital’s main entrance.
Previously, surgery patients had to check in at the Emergency Room (ER) registration before proceeding to the surgery waiting room. This update is part of our continuous efforts to streamline patient services and improve the overall experience at Memorial Hospital. Additionally, as a growing organization, we aim to maximize the use of our spaces, and this change aligns with that goal.
Under the new procedure, patients scheduled for surgery will:
- **Check-in at the Front Desk**: Upon arrival, patients should proceed to the main entrance located under the clock tower and check in at the front desk.
- **Wait in the Main Lobby**: After checking in, patients and family members will wait in the main lobby, providing a comfortable and convenient environment for patients and their families.
There will be some exceptions to this new procedure, and patients will be notified if alternative check-in instructions apply to their specific case. However, unless otherwise instructed, all surgery patients should follow the new check-in process at the front entrance and wait in the main lobby.
For more information about this change or any other inquiries, please contact Memorial Hospital at 217-357-8500 or visit our website at mhtlc.org.
