MEMORIAL HOSPITAL ACHIEVES ‘5-STAR’ HCAHPS RATING, HONORED FOR EXCELLENCE IN QUALITY OF CARE OUTCOMES.
CUTLINE: (pictured left to right) Cynthia Stewart, Memorial Hospital, Marketing Director; Rena Willey, Patient Access & Patient Accounts Director; Terry Marler, Chief Operations Officer; Stephanie Meyers, Clinic Operations Director; and Ada Bair, Chief Executive Officer, accept MBQIP Quality of Excellence Awards for Memorial Hospital being a top performer in all four domains, for exhibiting the most improvement over one year, and also for being named a ‘5-Star’ HCAHPS-rated hospital, the highest rating possible.
The Illinois Critical Access Hospital Network (ICAHN) recently recognized Memorial Hospital, Carthage, for its ongoing commitment to exceptional quality of care, during a ceremony held November 13th at the I-Hotel and Conference Center, Champaign, IL.
As part of the Federal Office of Rural Health Policy Medicare Beneficiary Quality Improvement Program (MBQIP), Memorial Hospital and other critical access hospitals were asked to voluntarily participate in four defined fields of quality outcomes they refer to as “domains”. These four domains (fields) include: Patient Safety/Inpatient; Patient Engagement; Care Transitions; and Outpatient Measures.
“Often, in rural hospitals, having a devoted staff member to abstract and submit this data can be both time-consuming and burdensome,” said Angie Charlet, ICAHN Senior Director of Quality, Educational Services, and Compliance. “This hospital realizes how important quality of care and an engaged staff is for its patients. From its top leadership on throughout the facility, each strives for continued quality on a daily basis, and that is what we are celebrating today.”
Memorial Hospital was honored for being a top performer in all four domains, for demonstrating the most improvement over one year, and also for gaining a ‘5-Star’ rating in HCAHPS (Hospital Consumer Assessment of Health Plans Survey) scores. The Centers for Medicare and Medicaid Services (CMS) created the HCAHPS Star Ratings to allow consumers to more quickly and easily access the patient experience of care information on the Hospital Compare website. Star ratings also allow consumers to more easily compare hospitals.
“We are very proud of our team for achieving this level of excellence in health quality,” said Ada Bair, CEO. “This is truly a team effort that recognizes our dedication to delivering a healthcare experience of which our patients and staff can be proud.”
ICAHN, located in Princeton, IL, is a network of 57 small rural Illinois hospitals dedicated to strengthening the operations of its member hospitals through collaboration. The organization is composed of Illinois hospitals who have earned critical access hospital designation by the Center for Medicare and Medicaid Services. ICAHN is recognized nationally for its work with rural healthcare and administers several state, federal, and private healthcare programs.
