Medical Assistant and Patient Experience Specialist

We are looking for someone to join our growing Behavioral Health team; if you’re interested, please apply today!

Job Summary

This position will share the duties of both a Medical Assistant and Patient Experience Specialist.  Both roles, with responsibilities listed below, will support the Behavioral Health Department. This role will not only register patients upon arrival, but they will also assist providers in professional and clinical procedures (phlebotomy, urinalysis, injections, and taking and recording patient vital signs) when needed.

Primary Job Responsibilities

1. Responsible for all patient care activities as directed by leadership.
2. When directed, will assist in performing phlebotomy tests and urinalysis.
3. Assist with departmental coverage needs, including possible coverage at outlying clinics.
4. Will receive and greet patients as they arrive at the clinic, taking and recording vital signs and a brief description of the patient’s complaint/condition.
5. Records all pertinent patient information in EMR and ensures all necessary forms are completed before patients are seen.
6. Will maintain the appearance of the office and equipment to assure a positive image and smooth operation, including managing office supply inventory.
7. Ensures that office hours are maintained, and the public is notified of any variance.
8. Actively and consistently contributes to the success of the clinic and objectives, often representing the clinic in organizational events.
9. Supports the policies and procedures and administrative decisions within the clinic.
10. Accepts supervision and feedback in a non-defensive manner, correcting or improving behavior as requested.
11. Communicates clinical and equipment problems to the appropriate administrative personnel.
12. Knows the patients’ rights and responsibilities and is responsible for the implementation.
13. Collects co-pays and patient balances at the time of service.
14. Provides equality among all patients in the practice without regard for ability to pay for services.
15. Continues education through in-service seminars and literature in order to maintain up-to-date knowledge of current trends in operations of clinics and health care in general.
16. Assists with documentation of incidents.
17. Ensures that all patients that have a scheduled appointment are seen within 15 minutes of that time or are provided with an explanation.
18. Ensure that all appropriate medical charts and information are available prior to each scheduled appointment.
19. Ensures that all patient files are kept current with proper information, including all appropriate signatures.
20. Promotes effective and cooperative relationships with co-workers and utilizes established channels of communication and lines of authority for problem solving and communication.
21. Maintains appointment schedule with distribution to nursing staff and providers as requested.
22. Answers the telephone promptly and collects/records all necessary information from patient.
23. Responsible for coordinating incoming and outgoing mail operations and retrieving/distributing faxes.
24. Responsible for end of day procedures (including balancing cash drawer).
25. Other duties as assigned.

Required Qualifications

1. Current state licensure.
2. Current Basic Life Support training.