UnityPoint Health - Memorial Hospital

Mission and Vision

Mission and Vision

Our Mission

UnityPoint Health – Memorial Hospital is dedicated to improving health by providing education and wellness programs and innovative services at all stages of life.

Our Vision

UnityPoint Health – Memorial Hospital will become the employer of choice and provider of choice of modern and innovative health care for the residents of our service area and will develop cooperative relationships with social service agencies and other health care providers.

Our Standards of Behavior


Strive to create a positive work environment through personal appearance and the appearance of the organization.
  • Adhere to the dress code policy
  • Wear ID badge at all times
  • Keep work areas clean and free of clutter


Listen attentively to patients, residents, guests and co-workers.

  • Smile and introduce yourself
  • Use appropriate terms that can be understood
  • Invite questions and answer them completely


Treat our patients, residents, guests and co-workers with the utmost respect, dignity, courtesy and confidentiality.
  • Treat all others as I would want me or my family member to be treated
  • Show kindness and be willing to help
  • Respect the values, privacy, property and confidentiality of others
  • Recognize and respect the cultural differences, beliefs and viewpoints of others
  • Treat co-workers as professionals deserving courtesy, honesty and respect
  • Assume the best and speak positively about others
  • Show respect for co-workers by openly discussing concerns as they arise


Serve patients, residents and guests with the utmost care and courtesy.

  • Acknowledge others and greet people in a friendly manner
  • Anticipate patient and resident needs
  • Apologize immediately if we disappoint a patient or resident
  • Remember that every patient, resident, family member and visitor is special
  • Take care of all requests as quickly as possible

Ownership and Accountability

I take pride in acting as an owner of this organization. I accept accountability for that ownership.

  • Anticipate and exceed the needs of our guests
  • Accept responsibility for my actions
  • Take pride in the organization as if I owned it
  • Represent our organization positively in the community

Our employees have read and understand the Standards of Behavior. They agree to comply with and practice them at all times.

If you have questions about our standards of behavior call Ada Bair, President and CEO, at extension 8566.

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